"It's difficult to pick three attributes for Laura because she fits so many! I first asked her to tutor me in Twitter, but our relationship has developed into so much more. Laura is full of brilliant ideas and carries them out to the tee every time. She's a hard worker, friendly and considerate, on the ball, professional, diligent and caring. She's an all-round lovely person! I can't recommend her highly enough or thank her enough for all the work she's done for Exchange on Facebook, Twitter, on PR and for my book, and in helping me to organise a big event. You'd be mad to let her slip through your fingers!"